Changelog: Latest entry was made 1071 days ago.

Cheaters: Latest cheater deleted 473 days ago.

You have client issues?
On this page you can find tips and tricks how to solve your problems whatever they are!
But please note, these tips and tricks are for Windows 7 or newer!
If you're running windows older than 7, such as Vista, XP m.m.. There aren't much support due to the fact that it's recommended to have windows 7 or newer for MasterCores client.

Content

• General Tips and Explanation of the client
• Higher Ping Issues
• Client loader wont start
• Client loader starts but client doesn't
• Linux issues
• Wine issues
• Other issues
• Remote Access Support
• Client Hotkeys

General Tips and Explanation of the client

The application you download from the website and run to open the client is called a Loader. This is the application that start the client and make sure it's okay and up to date. The small box "MasterCores Launcher" is the client loader, it will be the first one to show itself before the actual game opens. Shortly after the game is opened, the loader will close itself automatically. And the big box "MasterCores" is of course the client, the final game window. When running the client, mind where you run it from! As with many other games, you should always avoid starting them from the C:/ disk (the disk which your operation system is stored). It's recommended that you store the game on another disk, like D:/, E:/ or whatever disks you might have. If you don't have additional harddrives for your computer, you can store the client on your desktop, but make sure to run the game as "administrator" to avoid access issues. Having the client on desktop or on C:/ drive might prevent the client from having enough access to read/write to its own files. And that may cause the game to appear glitchy, and even make the game unable to save hotkeys, minimap and other settings. Therefor, avoid C:/ drive for games, and if not possible, always run as admin (right click > run as admin). If you aren't too experienced in computers and the text above seems to be in an alien language, please find someone who can help you out and explain it to you or help you set it up. Latency Fix is something everyone should have installed. It's an application that make your computer favor gaming packets more than other packets. Which means that your system will favor online games more than your internet browser. You wont notice any difference on browsers or other applications, but you may notice a huge difference in online games there the latency is very important. How to install: Download Latency Fix. Unpack the .zip file on your desktop or anywhere you wish. Enter the folder and right-click on Leatrix_Latency_Fix_3.03.exe and chose run as admin. Click on the button Install. Restart your computer. You will now be better off in any online games!

Client loader wont start

Problem	Solution
Gives error or crashes	The loader can run on most systems that's newer than windows 7, even if they're not updated, if you can't start the loader it means you don't have right drivers installed on your system. Go to your control panel and check if windows has any updates for you! The important ones is .NET updates.
Nothing happens	If absolutely nothing happens, it means most likely that an antivirus is blocking it from starting. You can test if the antivirus is affecting the loader by shutting it off and try to run the loader with the antivirus off. If the loader starts working then, you just need to whitelist the loader in the antivirus. Notice: Sometimes antiviruses "Ban" folders, so even with the antivirus off, the folder might still be banished and you can't use anything in it. Solve that by downloading a new client, to a new folder with different name. If the new folder works, but old doesn't, then you know the antivirus banned that folder and you might as well delete the old folder.
Loader disappears	If the launcher disappears it's caused by your antivirus that thinks the loader is a virus. To avoid this, either whitelist the entire game folder or the loader in your antivirus. You can confirm it's the antivirus deleting the client by completely disabling it for a moment while you try to run the loader.
Antivirus blocked the client but even as off, client wont start	Antiviruses often makes a "folder banishment" that makes anything within the client folder not being usable in any way. To go around this, you need to download a fresh client and place it in a new folder with a different name. Try starting the new client to confirm it works, after that, try experiment with the antivirus, try to whitelist the entire client folder. We want the antivirus to be able to run while we play MasterCores.

Missing Drivers

Error	Solution
0x1001 Missing visual C++ drivers	Download Visual C++ 2019 x86 and install it on your computer. if problem continue, download Visual C++ 2019 x64 and install it on your computer.
0x1002 Missing drivers	Download Visual C++ 2019 arm64 and install it on your computer.
0x1003 Missing directX drivers	Download MicroSoft DirectX, create a new folder (on your desktop or wherever you'd like to), run the file and change the extraction path to the new folder. This is because when it extract, it will extract multiple files without a folder. Once it's unpacked, you enter the new folder you created and find DXSETUP.exe and run the application, follow the steps and install it.
Beware	Always make sure your Windows is up to date, check if there's any updates available. Steps: Start > Settings > Update & Security > Check for updates. After installing drivers, you may need to restart your computer for it to work properly. Often it works without a restart, but if you recently installed something and it doesn't work, restart your computer.

Launcher Issues

Error	Solution
0x2001 Failed to check updates	This error occurs when the launcher can't reach MasterCores to confirm updates. That could be caused by a firewall blocking the launcher from contacting MasterCores. Make sure that your antivirus/firewall isn't blocking the launcher to reach the internet.
0x2002 Failed to update the client	Most common issue: You might be missing some core drivers for your windows system, go to control panel > security and updates > check for updates. Install all updates your windows find. Rare issue: This error occurs when it was working on updates but was stopped by either lost internet connection or a antivirus/firewall blocking the update from continue. Make sure that your antivirus/firewall isn't blocking the launcher.
0x2003 Failed to check existing files	This error occurs when the client is checking it own files to see if an update is necessary and something blocked it from finishing. Make sure that your antivirus/firewall isn't blocking the launcher.
0x2004 Failed to delete old file	This error occurs when the launcher recently was updated and it's blocked from deleting the old files. Make sure that your antivirus/firewall isn't blocking the launcher.
0x2005 Failed to update the launcher	This error occurs when the launcher is trying to update itself but is blocked by antivirus/firewall. Make sure that your antivirus/firewall isn't blocking the launcher.
0x2006 Failed to start MasterCores client	This error occurs when the launcher is trying to start the client but is blocked by antivirus/firewall. Make sure that your antivirus/firewall isn't blocking the launcher.

Linux Issues

We're still gathering information about problems and solutions, this list will be updated from time to time with new issues/fixes.
Problem	Solution
Could not display "mastercores"	Right-click on "mastercores", go properties and then Permissions and make sure "Execute" is checked.
Couldn't find glew..	run commands: sudo apt-get install glew-utils (ubuntu 18) sudo ln -sf /usr/lib/x86_64-linux-gnu/libGLEW.so.2.0 /usr/lib/x86_64-linux-gnu/libGLEW.so.1.13 (Arch) ln -sf /lib/libGLEW.so.2.1 /lib/libGLEW.so.1.13

Wine Issues

We're still gathering information about problems and solutions, this list will be updated from time to time with new issues/fixes. To run the wine client on Linux/MacOS you need to have Wine installed.

Other issues

Problem	Solution
Hotkeys/Minimap doesn't save	Please take a look at "When running the client, mind where you run it from!" in here: When running the client, mind where you run it from!

Remote Access Support

If you are unable to get the client to work, you can request remote access support via support tickets. To get remote access support it means you let a support member (admin most likely) help you to get the client to run by letting support connect to your computer using TeamViewer. To receive Remote Access Support, you must: Have discord to be able to live chat with the support member. Have TeamViewer installed. Have your computer language set to English (can be done in control panel) WARNING! Never let anyone but trusted people connect to your computer! If you ask support to connect to help, make sure it's via support tickets! NEVER trust anyone ingame or over forums that says they're part of support!

Client Hotkeys

Action	Detail
CTRL + F Fullscreen	Toggle client fullscreen mode
CTRL + N Toggle name/health	Toggle name and health on creatures
CTRL + H Exp/H Window	Toggle Exp/H window
CTRL + U Loot Window	Toggle Loot Statstics window
CTRL + S Skill Window	Toggle skill window
CTRL + P VIP Window	Toggle VIP window
CTRL + B Battle Window	Toggle battle window
CTRL + M Minimap	Toggle minimap window
CTRL + SHIFT + M Full Minimap	Toggle full minimap window
CTRL + E Close Tab	Close the current tab you're in (chat windows)
CTRL + D Default chat	Switch to default chat channel
CTRL + Q Logout	Logout your character
CTRL + L Logout	Logout your character
CTRL + O Channel Window	Open channels window
CTRL + I Ignore Window	Open ignore window
CTRL + G Character List	Open character list
CTRL + K Hotkeys	Open hotkey window
Esc Close	Close current open window
-/- Toggle WASD	By creating a new hotkey, and set extra action to Enable/disable wasd walking, you can toggle WASD-Walking for almost any hotkey you want.
-/- Screenshot	By creating a new hotkey, and set extra action to Take screenshot, you can take screenshots with almost any hotkey you want.